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 Related Customer Service & Support Solutions Categories »

Call Center Management (11)

Case Management (12)

Customer Service (36)

Healthcare Case Management (2)

Help Authoring Software (2)

Help Desk (71)

Issue Tracking Software (14)

Legal Case Management Software (5)

Live Chat Software (4)

Service Management (1)

Speech Recognition Software (2)

Trouble Tickets (4)

  Featured Customer Service & Support Solutions
Customer Expressions
i-Sight Trouble Ticket Software
i-Sight trouble ticket software enables you to quickly and accurately respond to customer requests submitted through any channel. i-Sight is integrated software for complaint handling, help-desks, service requests fulfillment, work order tracking, compliance monitoring and other business processes that require case management. Easily record new cases, share information across the enterprise and use workflow functions to ensure that no cases fall through the cracks. Maintain complete case histories and monitor your performance using metrics such as average time to close cases, case volumes by location or individuals, root cause analysis, and more.
Additional links: News | Product | Free Demo | Resources
NetSuite
NetSuite Integrated Accounting/ERP Software
NetSuite is the only web-based software that combines back-office Accounting with customer-facing CRM and ecommerce capabilities in a single, powerful, easy-to-use application. Award-winning NetSuite is quick to deploy, easy to use, and powerful enough to support all the business processes of growing and mid-size businesses around the world. NetSuite’s accounting / bookkeeping software allows you to gain full visibility into your payables and receivables, generate up-to-the-moment comparative reports, simplify the period-end close process, and consolidate all the financial data of individual business units. Sign up today for a free trial.
Additional links: FREE TRIAL | Online Demo | Customer Success Stories | Awards
ProjectLocker
ProjectLocker: Software Quality Solutions On Demand
ProjectLocker is a secure on-demand solution for software development teams that simplifies collaboration, project management, and source code management. ProjectLocker offers Wiki, Hosted Source Control, Issue Tracking, structured Document Management, and a Web-based hard drive. ProjectLocker is 100% on-demand, freeing your team from expensive hardware purchases, tedious software configuration, ongoing software upgrades, backups, and routine system maintenance. ProjectLocker provides the flexibility to conform to your development process, so your team doesn't have to learn a new process. ProjectLocker keeps your team up to speed with automatic email status updates, workflow, and RSS feeds. ProjectLocker is the only available solution with no up-front fees, no quotas, no bandwidth charges, no hidden costs whatsoever. Request your free trial today, and see for yourself how ProjectLocker will make your team more productive today.
Additional links: Request More Information | Explore ProjectLocker

 Related Customer Service & Support News »
 
Tuesday, July 22, 2008

NETSUITE ISV PARTNERS LEVERAGE NETSUITE SAAS DEVELOPER PLATFORM TO ADDRESS ADVANCED MARKETING AUTOMATION AND CUSTOMER SERVICE NEEDS OF MID-MARKET COMPANIES

Suite Using NS-BOS to Provide Live Chat and Marketing ....
 
Monday, July 02, 2007

NetSuite Files Registration Statement for Initial Public Offering of Common Stock

NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and e-commerce ....
 
Monday, October 09, 2006

Excel Energy Technologies Implements Soffront CRM to Improve Customer Service

Soffront® Software Inc., www.soffront.com, a leading provider of CRM software, today announced that Excel Energy Technologies, Ltd. has implemented Soffront CRM as a hosted application to improve ....
 
Tuesday, January 10, 2006

Avocent Corporation Automates Help Desk Using Soffront CRM

Automatic Ticket Routing and Priority Notification Saves Time, Money, and Improves Customer ....
 
Monday, October 17, 2005

Soffront Adds Seminar and Events Module to its CRM (Customer Relationship Management) Suite

Soffront® Software Inc. www.soffront.com, a leading provider of enterprise and hosted CRM Software in the mid-market, today announced that it now offers a Seminar and Event Management module. This ....
 
Monday, October 17, 2005

Pegasystems Introduces New Frameworks for Human Resources, Technical Support and Procurement; Number of SmartBPM Frameworks Now Totals More Than 25

Pegasystems Inc. (Nasdaq: PEGA), the leading provider of smart business process management (BPM) software, today announced the release of several new solution frameworks for Human Resources, Support ....


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