Knova is a leading provider of service resolution management (SRM) applications that reduce service and support costs, increase revenues, and improve customer satisfaction. Knova Software was formed by the merger of ServiceWare Technologies and Kanisa.

Built on a next-generation search and knowledge management platform, Knova's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email, and self-service sites.

Industry leaders including EDS, Ford, Hewlett Packard, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on Knova's award-winning solutions to deliver world-class customer service.